My Encounter With Wagner From X Factor!

Some of you know that my best friend John D’ambrosio made it through to Bootcamp for X Factor 2010. This is backstage at the 1st audition, a man came over and sat next to me asking if he could sing for us!

Now there were a fair few crazy people who the producers had clearly put through to the live auditions for entertainment purposes. I thought that this guy was one of them. It was very awkward and I didn’t know what to do.

You can see me trying my hardest not to laugh out loud, he’s now on the live shows. Amazing!

Vote Wagner.

No Time To Blog :-(

Really sorry to those people who have been checking back to this blog. The honest answer is I really haven’t had any spare time in the day to blog (poor excuse I know). I’ve planned loads of posts but they just never get written because too many other things have to take priority.

So in short:

LEJOG went very well, we had an amazing 2 weeks and raised over £1500 for cancer research

On the back of the bike fitness I ran the Bristol half marathon in a time of 1h 49.

I’ve moved into a new house with my girlfriend.

E-resistible is progressing very well with some large strides made operationally recently.

So thats the basics folks, I’ll try to put some more flesh on the bones via more posts but no promises. Thanks for checking back.

Steve

My University Is Officially Good!

This is just an unashamed bragging post. Yesterday the Guardian released its university league tables for 2011 and it turns out that my degree is now officially the number 1 in the country for Business & Management.

The University of Warwick is now ranked as the number 3 in the UK behind only Oxford & Cambridge.

If only I wanted a job this would be handy!

Internet World & April 2010


Hi All, I thought I’d give a quick update on April since I’ve been quieter on the blog front recently.

The main event was the Internet World Conference 2010 held in Earls Court. We went along to for two of the days to meet lots of other internet companies and listen to a range of talks on many different aspects of search marketing and other e-commerce related topics. We also got to meet one or two pretty famous guys in the SEO industry and having spent so much time reading their articles & blogs it was great to meet them in person & pick their brains (for free) about E-resistible. There were a few Ipads knocking about & we got hold of one for a quick browse, see the pic above. Stephen’s verdict was that it’s very smart but slightly too heavy for convenient web browsing as his left arm got tired!

Aside from that we’ve been concentrating growing our restaurant coverage in a few new cities. We’re very linked to the student market so saw a slow down in growth over Easter. However its been great to see them return in even larger numbers than before over the bank holiday weekend. I think the poor weather helped us here too (people order more takeaway when it rains!).

On a personal note I’ve decided to cycle from Land’s End to John o’Groats this summer with a few guys from university. The route is just short of 1000 miles and should take us 15 days, we’re doing it the proper way, without any support cars & carrying all the stuff we need. I haven’t done distance cycling before but hey Im still 21 & should be able to do anything! Training started this week, I’ll keep you posted…

Finally tomorrow is the NACUE National Varsity Pitch competition final with the £10k prize! Our pitch is pretty much finalised & ready to go. Fingers crossed for us, I’ll put an update on facebook/twitter when the results are announced.

Shock Horror, Eating Healthy & Exercise Works!


I’ve been trying to live a healthier lifestyle since finishing university last July but haven’t really put a huge amount of effort in and have continued to eat what I want and have just been to the gym on  a more regular basis than at uni. When lent came around this year I thought I’d give it a go seeing as I’ve never actually given anything up before. I’ve never seen the point in denying yourself something you enjoy!

Anyway, I decided to give up some really bad foods so have been avoiding Chocolate, Crisps & Chips. Its not been that hard at all, its just a case of not remembering not to buy these items in shops or order a meal with chips in a restaurant, finding an alternative to eat is really easy and that alternative is usually less bad for you than chocolate, chips or crisps! I haven’t stuck to it religiously & there have been a few slip-ups mainly by accident when I’ve forgotten! However, my calorie intake has definitely reduced by consciously picking something else to eat.

I’ve combined this with a daily routine of going to the gym & running around 3-4 miles. Its now a month into lent & I’ve lost half a stone. I don’t know why I’m so surprised but it just shows that its actually quite easy if you put your mind to it.

I’m just packing for a weekend trip to Prague with The University Of Warwick Poker Society so all the good work of the last month will probably be undone in 3 days. Oh well.

The Start of 2010

Hi all, I thought I’d do a quick post on what I’ve been up to since the start of the year….

The year began very well for us with an all time record number of orders on New Years Day. The thing with the really big all time records is that they nearly always happen due to an external factor such as a bank holiday, valentines day or the X Factor. So even if we’re experiencing good growth in the numbers of orders per week we’re unlikely to hit a really big daily record without the help of an external factor. These external factors are pretty huge giving us a boost in orders of 30-40% over our previous daily record.

So following the holiday period I headed up to Manchester to get cracking on getting us some decent restaurant coverage in that neck of the woods. Going away on these trips exposes the best and the worst parts of my job. It’s really great to visit a new UK city and I particularly loved Manchester more than most. I was staying in the upmarket area of Deansgate near the Hilton Tower which was a very cool place to spend a couple of weeks. Obviously Manchester like every town has some not so nice areas but overall it was a good experience.

Being  just out of university I have a fair few friends still studying around the country so it was nice to knock off an hour early on a few nights to meet up with friends who gave me a few tours of Manchester’s late night hotspots.

Whilst its all well & good being in a new city the fact remains that signing up restaurants is a fairly solitary job hanging around the dodgy suburban areas of large cities. Then you arrive back at the hotel/hostel with only your laptop for company all day before heading out in the car again at 4pm. Sure you get loads of work done but its not exactly a bundle of laughs!

I stayed in Manchester for 2 weeks but nipped over to Leeds for the weekend to visit my girlfriend at uni. By the time I returned it was the end of January and lots of stuff needed sorting back at our office/call-centre. We’ve got things set up to pretty much run themselves with a really great team but still everyone needs some guidance and the paperwork had mounted up.

We also needed to take on a new person to work in the call centre due to increasing volumes of orders so I held interviews for this post during the 1st week of February.

For the 2nd week of February we had decided to have a “management week” up in London.  Two of my partners (Stephen & Velin) work from the capital city to give us a nice geographical spread around the UK. I don’t think we’ve ever got so much stuff achieved in just 1 week! I’m not going to go into details but we’re working on some very exciting stuff that will help accelerate our expansion and really push the business forward.

This week culminated in a D-Block PARTY! Basically a meet up of (most of) the people who lived in Rootes D-Block at Warwick University in our 1st year. It’s great that we’ve all stayed close friends throughout uni & beyond, when we all get back together within about 5 mins it’s like being transported back to a kitchen somewhere in Rootes. I had a really good time & hope these meet ups continue.

Since then I’ve returned back to Gloucester to ensure the call centre is running smoothly, I try to never spend more than 2 weeks away. The next big milestone for us was Valentines day which duly delivered a bumper record number of orders to round off a fantastic week.

Finally tonight is the final of the Be Your Own Boss competition run by Warwick Entrepreneurs. E-resistible won this last year so we’ve been invited back to exhibit & show everyone what we’ve done since winning. I’m looking forward to seeing what ideas are out there & seeing everyone again.

Has it really been a year already?

Getting On The Housing Ladder

So my commitments of going to the gym & maintaining this blog have both spectacularly fallen off the wagon over Christmas! However I have good excuses as to why. Firstly both of all my business partners have been out of the country leaving me to do the lions share of day to day running of E-resistible. Secondly my lovely girlfriend and I have brought a flat which we have renovated and rented out.

Most people’s reaction to this has been “what?”/”how have you done that” or they assume it’s been brought for us by parents/some massive inheritance, neither of these has been the case. This is actually the second flat that I’ve brought and whilst we’ve had considerable support from parents and other family members this hasn’t been directly financial.

As I mentioned from my previous post how to make £10 per hour working at Pizza Hut from a few years hard work I’d saved up a fair amount of cash by the time I was 18, more than most of my classmates anyway and just enough for a deposit to get me on the bottom of the housing ladder. However, with just my Pizza Hut income and plans to go to university I didn’t stand a chance of getting a buy to let mortgage from a bank to invest in property. This then required me to think outside the box a little and prepare a business plan for my buy-to-let idea. I worked out that if I purchased a small 1 bedroom flat and fixed the interest rate for 3 years the rent I could expect would cover the mortgage and leave £85 left over each month as a contingency for if the flat was ever empty. I put this business plan to my parents in an effort to convince them to remortgage our family home! I was so convinced in the idea to me it was a no-brainier however unsurprisingly my parents were a little less enthusiastic about giving me access to their borrowing power. The trust that they would have to put in me would be substantial and was something I probably underestimated at the time.

After a few long conversations over dinner I convinced them that in reality we were only risking my savings as if it all went wrong I could sell the flat, pay off their mortgage and the loss would come from the deposit that I had saved up. Looking back the trust & faith that they showed in me just aged 18 is staggering and is something that I am truly thankful for.

Fortunately my plan worked and I had a succession of back to back tenants for the flat therefore repaying the mortgage and decreasing the debt to the bank all throughout my university years. I brought around 2 years before the housing bubble burst so the flat increased in value but also decreased during the recent recession. I sold this flat just before this Christmas for almost the same as I brought it for however with a vastly decreased mortgage and therefore a much larger lump of cash that I could use to put down on the next property.

As the housing market seems to be bumping along the bottom at the moment and most analysts expect it to grow steadily over the next 5 years it makes sense to stretch myself on affordability now to gain the most during the upturn in the economy. My girlfriend and I may also wish to live in a flat when she finished university next year so we found ourselves a lovely 2 bedroom flat in the centre of Cheltenham worth approximately 2x the amount of my 1st place which we could afford with her savings combined to my enlarged deposit. We’ve spend the Christmas period with both of our DIY Dad’s renovating the flat and it’s now let out.

My aims for 2010/11 are to get the mortgage transferred in to our names rather than our parents and keep the property venture running profitably as it ticks along nicely with very little input from my time once it is set up. I realise that I am very lucky to have such trusting parents and their ability to borrow has allowed me to do this however they have never had to give me any money and this venture has stood on it’s own financially.

I hope that somebody reads this and realises that with a little hard work and creative thinking what seems totally out of reach is actually very achievable if you really want it to happen.

How to make £10 per hour Working At Pizza Hut


The answer is – Give good service & you’ll get good tips! End of post.

I’ll elaborate. My first proper job was in our local Pizza Hut aged 16 earning something like £4.85 / hour which isn’t a great starting wage however one thing attracted me to this job over other waiter/bar work which was that each person got to keep their own tips rather than sharing them out with all members of staff.

This is a great way to encourage fantastic customer service from your staff and if I ever run a restaurant in the future this will be the way I do things. I worked for Pizza Hut for around 2 and a half years and during this time I managed to get the process of serving a customer perfected to maximise the possibility of the customer leaving a tip. It sounds simple but doing things like telling the customer my name, providing free refills on the soft drinks before they asked and writing “Many Thanks, Steve” by hand on the bottom of their bill you could put the customer in a position where they feel like they have to leave you a tip!

I was still at school and under the age of being able to go to the pub at weekends so I worked Friday & Saturday night from 5-midnight therefore taking home £140 per week, which is a fairly tidy annual salary of £7280, not bad for a 16 year old still at school. I saved pretty much all of this money and worked full time during the school holidays therefore racking up a fair amount of savings. These savings enabled me to do something quite big when I was 18 which I’ll talk about in my next post. More to follow…