
I haven’t blogged about competition and E-resistible’s place in the market thus far and this is mainly because I haven’t really had an opinion on it. The undisputed market leader in Online Takeaway in the UK is Just-Eat.co.uk, this is a Danish company formed in 2000 which currently has operations in 8 countries. They will process £175 m worth of takeaway orders in 2010 and recently were given £10.5m venture capital investment which they are using to fund a TV advertising campaign.
So a pretty big and successful competitor! However, we’re operating in such a growing and fast moving market that we don’t believe that our sales are impacted at all by Just-Eat, in fact it is more likely that we are being helped by their success. You only have to look at Google Trends for the word “Online Takeaway” to see the increasing awareness of customers ability to order online. This is due to JE’s marketing budget educating consumers of which a % will find themselves onto our site.
For their successes and aggressive growth Just-Eat also do a lot of things very badly you only have to compare E-resistible’s Facebook Fan Page with Just-Eat’s Group to see that we genuinely engage with fans and have pleasant comments from customers. Just-Eat’s page is frequented with disgruntled customers demanding refunds (which the admin’s of the group conveniently delete!!). There have been numerous reports of poor customer reviews being removed and glitches with their points shop.
From my travels around the country speaking to restaurant owners, whilst they are happy to receive the extra orders from Just-Eat they are less than happy with the service they receive, some owners are charged for amendments to their menu and it is often very difficult to get a response from them at all.
You have to give much respect to Just-Eat for what they have achieved and their successes. I have read articles about how you should embrace your competitors success because it proves that you are operating in a profitable market. Yes this is true but far from embracing it, it scares me to death! This is what drives us forward at E-resistible because we are playing catch-up; 9 years of catch-up to reach where they are at the moment. This forces you to think of ways around problems to get where you want to be faster and more efficiently.
I have never been as excited about E-resistible as I am at the moment. In our 1st 18 months we have established a footing in the market and I now genuinely believe we have got what it takes to chase down the big guns to become a really big player. Just how exactly we achieve this will have to remain a secret for now but we’ve definitely got what it takes. Lets see how we get on in the next 12 months.

