Competition & Just-Eat


I haven’t blogged about competition and E-resistible’s place in the market thus far and this is mainly because I haven’t really had an opinion on it. The undisputed market leader in Online Takeaway in the UK is Just-Eat.co.uk, this is a Danish company formed in 2000 which currently has operations in 8 countries. They will process £175 m worth of takeaway orders in 2010 and recently were given £10.5m venture capital investment which they are using to fund a TV advertising campaign.

So a pretty big and successful competitor! However, we’re operating in such a growing and fast moving market that we don’t believe that our sales are impacted at all by Just-Eat, in fact it is more likely that we are being helped by their success. You only have to look at Google Trends for the word “Online Takeaway” to see the increasing awareness of customers ability to order online. This is due to JE’s marketing budget educating consumers of which a % will find themselves onto our site.

For their successes and aggressive growth Just-Eat also do a lot of things very badly you only have to compare E-resistible’s Facebook Fan Page with Just-Eat’s Group to see that we genuinely engage with fans and have pleasant comments from customers. Just-Eat’s page is frequented with disgruntled customers demanding refunds (which the admin’s of the group conveniently delete!!). There have been numerous reports of poor customer reviews being removed and glitches with their points shop.

From my travels around the country speaking to restaurant owners, whilst they are happy to receive the extra orders from Just-Eat they are less than happy with the service they receive, some owners are charged for amendments to their menu and it is often very difficult to get a response from them at all.

You have to give much respect to Just-Eat for what they have achieved and their successes. I have read articles about how you should embrace your competitors success because it proves that you are operating in a profitable market. Yes this is true but far from embracing it, it scares me to death! This is what drives us forward at E-resistible because we are playing catch-up; 9 years of catch-up to reach where they are at the moment. This forces you to think of ways around problems to get where you want to be faster and more efficiently.

I have never been as excited about E-resistible as I am at the moment. In our 1st 18 months we have established a footing in the market and I now genuinely believe we have got what it takes to chase down the big guns to become a really big player. Just how exactly we achieve this will have to remain a secret for now but we’ve definitely got what it takes. Lets see how we get on in the next 12 months.

The Importance Of Momentum

I write this post as E-resistible has nearly completed it’s 11th straight week of consecutive growth with 6 of these weeks having a growth rate of 10 – 15% week on week. To put that into context with a growth rate of 15% you double your sales volume every 5 weeks!

Over this time I’ve seen how powerful a business can be when it gathers momentum and how the small victories add up over a short space of time and have a knock-on effect to bring a big victory which provides a motivational boost for everyone involved. This in-turn makes everyone work even harder bringing further victories which then really start to impact on your bottom line.

It’s an obvious thing to say but it is much easier to maintain momentum than it is to get started from standing still. Therefore when you see the business start to slow down & motivation amongst everyone begin to drop a little this is the crucial time to find small victories wherever possible. Without giving too much away this can be as small as gaining a 0.5% increase in conversions or a mention in a local newspaper or website.

These victories do not come about on their own and one of the most difficult things to do is drive yourself toward achieving something every day with no real penalty for not doing so. However, the considerable effort you put in to get the ball rolling very often pays you back many times over as pleasant things begin to happen that you don’t expect. Suddenly luck seems to be on your side, you meet the right people who can help your business and everything seems to be coming so easily. Long forgotten are the struggles in the beginning. All of this comes about because of momentum, with the right people involved it propels you forward on a wave of optimism.

In X Factor, Jedward managed to maintain momentum so far but were unable to keep it up by showing that they actually deserved to be there so their campaign petered out. In contrast Barack Obama came from a senator with little national political experience to become the president of America in little over 2 years.

Once you have even the smallest amount of momentum it’s so important to keep it going because just maybe one day it will be enough to beat the strong favorites in your field.

Email From Warwick Student’s Union

Yesterday we received the following email:

To whom it may concern

This is to inform you that we do not allow unauthorised flyering around the halls of residences on our campus.

All unauthorised publicity is removed on a regular basis.

Should you wish to advertise with us then please see the options that are available to you by clicking on the link below.
www.warwicksu.com/mediasales

Regards,

Helen

Project Leader

Warwick SU
University of Warwick

For me this is like lighting the touch paper, I have found the attitude of the students union towards pretty much any students setting up businesses to be appalling. Warwick is a university recognised around the world for it’s entrepreneurial activity and I find the lack of support from some (definitely not all) sections of the university disappointing to say the least, when they try to place obstacles in the way it just makes me angry. I wonder if they send similar emails to all society presidents for every leaflet they deliver to halls of residence? I suspect not – this is all about trying to squeeze revenue from anything considered to be advertising.

Anyhow my response is below, judge for yourself if my point of view is correct. I also copied the email in to the president & communications officer of the SU. Lets see if I get a response!

Hello Helen,

You may be surprised to learn that E-resistible.co.uk is a business venture started by University of Warwick students. I can only assume that you are unaware of this as I cannot believe that an email such as this would be sent to the union’s own students who are attempting to be entrepreneurial. The fact that you are unaware of this demonstrates the lack knowledge that the senior management of the SU has about daily student life.

In early 2008 when we were just beginning our business I wrote an email to the Communications Officer of the SU (James Gatsby Pete) asking for some assistance with getting our start up off the ground. All we wanted was some backing verbally from the SU & perhaps a news article from the website, instead we were brushed aside and told that we were competing with the SU’s outlets. This is completely untrue as the SU does not operate a delivery service for Chinese, Indian, or Pizza during the evening hours.

Undeterred we proceeded with our business idea on our own and students loved our service and E-resistible began to be looked upon as a successful Warwick start-up, winning last years’ Be Your Own Boss competition run by Warwick Entrepreneurs. Suddenly Warwick has wanted to use E-resistible as a tool for positive PR, we have had features on the “Entrepreneurial Spirit at Warwick” in the following newspapers.

The Independent (national) http://www.independent.co.uk/news/education/higher/campus-dragons-the-entrepreneurial-spirit-is-soaring-across-universities-in-the-uk-1049816.html

The Birmingham Post http://www.birminghampost.net/2009/02/11/recession-forces-graduates-into-self-employment-65233-22901489/

Press Releases using us from WBS http://www.wbs.ac.uk/news/features/2008/12/04/WBS/student/entrepreneurs

Last year’s boar http://theboar.org/news/2009/jan/6/warwick-entrepreneurs-win-e-resistible-reward/

We’re used as an example in this year’s WBS prospectus.

Just this week I traveled for 4 hours (unpaid expenses) to give a talk at Internet Enterprise Day (part of Global Entrepreneurship Week), see the event here http://warwickuni.eventbrite.com/ If you read the boar just this week you will see that one article entitled “Entrepreneurship Talks Inspire” mentions E-resistible yet again.

We invest money into societies at Warwick sponsoring the Poker society here http://www.warwickpoker.com/events/event.asp?eventid=219 We also sponsored the Nordic Society last year.

I don’t really feel like I need to give further examples as to E-resistible.co.uk‘s value to the University of Warwick. We have been used for positive PR many times and you may wish to consider allowing us to leaflet on campus as a form of payment for all the free publicity we have gained the institution over the last 18 months.

You can probably gather that we feel very poorly treated by our own students union and receiving this email just confirms that feeling of bad taste. I may suggest a goodwill gesture of you featuring E-resistible.co.uk on warwicksu.com?

Please feel free to call me on the number below if you wish to discuss this matter further.

Regards,

Steve Barnes – Director
E-resistible.co.uk

Being As Tight As A Duck’s….

When you come up with a business idea even if everyone tells you it’s amazing and the best thing since sliced bread the one thing you don’t know and can never know without going to market is if your going to make money. This is a huge risk and quite frankly is the number 1 reason why some people start their own businesses and the majority of others don’t. There are so many good ideas out there that will never been started because the person isn’t able to hack the risks involved.

However being an entrepreneur is not about taking enormous risks, it’s about being in control of all the risks that you are exposed to and reducing them as much as possible. In the early stages of a start-up the main risk is that no-one is going to use or buy your product and therefore you need to find out if this is the case as early as possible. This means getting a version of your product to market as cheaply as possible to test your idea & see if there really is demand out there.

When we launched E-resistible at the University of Warwick as a test market in May 2008 we had a minimum of functionality, zero search engine optimisation and no idea if people would use the service. However this didn’t matter, we had got to market with 18 restaurants on board, customers could place orders and we could learn if it was possible to make money from online takeaway. Fortunately for us we discovered that the Warwick students did like to order takeaway food online and that with the right strategy we could replicate our successes in other cities throughout the UK. However, if it was a total disaster we could have walked away relatively unscathed at this point with only our time and a small amount of money lost between the 3 of us.

A person’s time & effort are the most important ingredients to get a start up off the ground, and the best part is that they are both free! It would have been tempting in the beginning to pay money to take an advert in the student newspaper or employ people to drop leaflets. Doing these jobs ourselves meant that we were at the front end of the business talking to all our prospective customers in the halls of residences and conveying our enthusiasm for the service, our cost base was zero because our time was free and we gained valuable feedback about what people liked & wanted from such a service.

The nightly operations of E-resistible were run from our bedrooms in the student house therefore rent = zero. Internet = zero, phone bill (using our mobiles) = zero, artwork for leaflets (my girlfriend is a very good graphic designer) = zero. Throughout our period of running in our test market we didn’t have to open our wallets once. This was very important for us because we didn’t have a clue if we could get a return from any activities, so by spending nothing it didn’t hurt us if we didn’t get a return.

When making any investment decision in a business you have to know that if you spend X now that you will get Y back with a certain probability over a period of time. If you don’t know what that Y will be then it’s probably best not to put the money in until you know. Since our launch E-resistible.co.uk has grown infinitely more complex with different systems handling different functions of the business and of course we have invested cash into many areas, the difference is now that we’re sure before we put the money in what our return will be & when we will get it.

I will say now that we have made some pretty big mistakes along the way which I will talk about in other posts so this advice is not something that we adhered to all the way through. But then again no-one gave us this advice so we have an excuse for being naive!

You put so much effort into earning cash from a new business so the best way to make money is to not spend it, basically just think like a duck’s arse.